What information do we collect?

Evolved Clinics Pty Ltd (“Evolved Hair Restoration Clinic”, “us”, “we”, or “our”) collects information from you when you fill out an online form, book a consultation or follow-up appointment, when you contact us via telephone or facsimile, use our website chatbot feature, write to us an e-mail, when you attend an online consultation or submit customer satisfaction surveys.

The type of information we may collect can include (but is not limited to), your name, postal address, email address, phone numbers, date of birth, billing and shipping information, your device ID, IP address, statistics on page views, traffic, standard web log-in information, and details of the services, products and treatments you make enquiries about. Some of this information does not identify you and will not be linked to you.

What do we use your information for?

 Any of the information we collect from you may be used in one of the following ways:

• to perform analytics and conduct research in order to protect, improve and optimise the website and services, business and our user experience;
• advertising and marketing
• to communicate with you about topics, including (but not limited to), the goods or services you have enquired about or purchased;
• to email you tax invoices;
• To send periodic e-mails;
• to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
• to send you marketing messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that may be of interest to you;
• to comply with our legal and regulatory obligations; and
• To follow-up on your treatment

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information?

We will hold personal information as either secure physical record, electronically on our intranet system, in cloud storage, and, in some cases, on third party servers, which may be located in Australia or overseas.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information.

We further protect personal information by restricting access to only those who need access to the personal information to do their job. We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.

From time to time, we may engage an overseas recipient to provide services to us, such as cloud-based storage solutions. Please note that the use of overseas service providers to store personal information will not always involve a disclosure of personal information to that overseas provider. However, by providing us with your personal information, you consent to the storage of such information on overseas servers (such as servers located in the United States of America) and acknowledge that Australian Privacy Principle 8.1 will not apply to such disclosures. For the avoidance of doubt, in the event that an overseas recipient breaches the APPs, that entity will not be bound by, and you will not be able seek redress under, the Privacy Act.

Do we use cookies?

Yes (cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service provider’s system to recognize your browser and capture and remember certain information).

We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in gaining better understanding of our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still do inquiries over the telephone or fill up a functional form.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other’s rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products on our website. Such third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online Privacy Policy applies only to information collected through our website and not to information collected offline.

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our website Privacy Policy.

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. This policy was last modified on 29 January 2022.

Contact Us

If there are any questions regarding this privacy policy you may contact us at info@evolvedhair.com.au